ISFA COMPLAINTS PROCEDURE

Any school, parent or pupil wishing to make a complaint about ISFA or any member of ISFA staff should adopt the following procedure:

1. A parent or pupil should first consult with their school before making any complaint and should ensure that the school is always copied in to any subsequent complaint made.

2. Concerns and complains should in the first instance be made to the ISFA member of staff responsible for the event or representative team concerned.  This should be made in writing.  Where the complaint is made by a parent/pupil, their school must be copied in.

3. Where the complaint concerns the ISFA member of staff concerned or where the initial complaint is not resolved to the satisfaction of the complainant, then further representation should be made to the Chief Executive of ISFA (This email address is being protected from spambots. You need JavaScript enabled to view it.).  

4. In the event that there is still no satisfactory resolution, then a final appeal can be made to the Chairman of ISFA by the Head Teacher of the school.  However, please note that such representations to the Chairman may only be made by the Head Teacher.

 

IMPORTANT – PLEASE NOTE:  ISFA will not accept complaints relating to selection decisions for representative teams.  It is a condition of participation in the ISFA Representative programme that schools, players and parents abide by and accept selection decisions without exception

ISFA understands and accepts that most parents naturally feel that their son/daughter has a strong claim to selection and that non-selection often causes great disappointment.  However, it is not possible to select everybody and ISFA uses well qualified coaches to make these decisions, which are considered with care.   Learning to deal with any consequent disappointment is part of education.

Where parents (or schools) are unable or unwilling to accept selection decisions, then ISFA will no longer be prepared to consider their players in the future

MAJOR DATES REMAINING

Wed 10th May
ISFA U11 Seven-a-Side Tournament
National Finals
(St. George's Park)